Guides and answers for hosting, domains, and billing
Find step-by-step guides and common answers below. Can't find what you need? Check our FAQ or contact us.
After your order and payment are confirmed, we provision your account and send you an email with your cPanel login URL, username, and temporary password. You can log in immediately to upload files, create email accounts, and manage your hosting. We recommend changing your password after first login.
Use File Manager in cPanel to upload files into the public_html folder (this is your website root). You can also use FTP: create an FTP account in cPanel under "FTP Accounts", then connect with an FTP client (e.g. FileZilla) using your cPanel hostname, FTP username, and password. For WordPress sites, you can use the one-click installer in cPanel or upload files and run the famous 5-minute install.
(1) Log in to cPanel and change your password. (2) Create an FTP account if you use one. (3) Set up email accounts if you need @yourdomain.com addresses. (4) Upload your site to public_html or install WordPress/another app. (5) Point your domain to our nameservers if you registered it elsewhere—we'll send you the nameservers in your welcome email.
Use the cPanel link from your welcome email, or log in via your client area: open your hosting service and click the cPanel or "Login to cPanel" button. Your cPanel username and password are in the same welcome email. If you've lost them, use "Reset Password" in the client area for that hosting account.
Yes. Our shared and WordPress hosting plans include a free SSL certificate (Let's Encrypt). In cPanel you can install or auto-provision it via "SSL/TLS Status" or "Let's Encrypt". Once installed, your site can be accessed via https://. For wildcard or premium SSL, see our SSL Certificates page.
We run regular backups on our servers for disaster recovery. For critical data we recommend keeping your own backups: use cPanel "Backup" or "Backup Wizard" to download full or partial backups, or use a plugin (e.g. UpdraftPlus for WordPress) to store backups off-server. Check your plan details for retention and backup scope.
If your domain is registered elsewhere, log in at your registrar and set the nameservers to the ones we sent in your welcome email (e.g. ns1.bavinhost.com and ns2.bavinhost.com—use the exact values we gave you). Propagation can take up to 24–48 hours. If you registered the domain with us, it's already pointed to your hosting when you ordered both together.
Start a transfer from our Domains page. You'll need to unlock the domain and get the EPP/transfer code from your current registrar. Enter the code when we ask for it. Approve the transfer email from the old registrar to avoid delays. Transfers typically complete within 5–7 days. We'll extend your registration by one year when the transfer completes.
In cPanel, open Email Accounts. Click "Create", choose the local part (e.g. info, support), set a password, and create the account. You can then use Webmail (link in cPanel), or configure a mail client (IMAP/POP3 and SMTP settings are in the same Email section). For more advanced or dedicated email hosting, see our Email Hosting page.
Log in to cPanel and click the Webmail icon (or go to the webmail URL we provided). Sign in with your full email address and the password you set for that email account. You can use Roundcube, Horde, or SquirrelMail depending on what we've enabled on the server.
Log in to your client area. Under "My Services" or "My Domains" you'll see items due for renewal with a "Renew" option. Complete payment before the due date to avoid suspension. We send renewal reminders by email; keep your contact email up to date in the client area.
We offer a money-back guarantee on qualifying hosting plans within the period stated at purchase (e.g. 30 or 45 days). Domain registration and some add-ons may be non-refundable. Full details are in our Refund Policy. To request a refund, open a ticket from the client area or use our contact page.
Use a strong, unique password for cPanel and client area (mix of letters, numbers, symbols). Don't share passwords. Change them if you suspect compromise. Enable two-factor authentication (2FA) in the client area if available. Keep WordPress and other software updated, and use SSL (HTTPS) for your site. More tips: Security.
Change all passwords (cPanel, FTP, database, WordPress admin) immediately. Scan your files for malware—use cPanel's "Malware Scanner" if available, or a security plugin for WordPress. Restore from a clean backup if you have one. Contact our support with "Security" or "Abuse" so we can help check the account and advise on next steps.