Service Level Agreement

Our uptime guarantee and your remedies

Last updated: February 10, 2026

1. Uptime Guarantee

Bavinhost aims to maintain 99.9% network uptime for our shared hosting, VPS, and related services, measured monthly. Uptime is calculated as the percentage of time the service is available for outgoing HTTP/HTTPS connectivity from our monitoring systems, excluding scheduled maintenance and circumstances outside our reasonable control.

2. Scheduled Maintenance

We may perform scheduled maintenance with advance notice where practicable. Scheduled maintenance windows are not counted as downtime for SLA purposes. We will strive to keep maintenance windows short and during low-traffic periods.

3. Service Credits

If we fail to meet the 99.9% uptime guarantee in a given calendar month, you may request a service credit for that month, subject to the following:

  • You must open a support ticket requesting the credit within thirty (30) days of the end of the month in question.
  • Credits are calculated as a percentage of the monthly fee for the affected service: 99.0%–99.9% uptime = 10% credit; 95.0%–98.9% = 25% credit; below 95.0% = 50% credit.
  • Credits are applied to your account and used against future invoices; they are not refundable in cash.
  • Credits are our sole obligation for SLA failures; the total credit for any month shall not exceed the monthly fee for the affected service.

4. Exclusions

Downtime caused by the following is excluded from the SLA: (a) your own equipment, software, or actions; (b) third-party services (e.g., registrar, payment processor); (c) force majeure (e.g., natural disaster, war, government action); (d) DDoS or attacks that we mitigate in good faith; (e) suspension or termination of your account for non-payment or violation of our Terms or AUP.

5. Monitoring & Status

You can check our current service status at System Status. For questions about the SLA or to request a credit, contact us or open a ticket in the client area.