Backup & Disaster Recovery

Our Backup Approach

We maintain backup systems and recovery processes for supported hosting services. Backup schedules and retention windows can vary by product tier, control panel, and workload profile.

What You Should Expect

• Backups are designed to reduce risk, not replace your own business continuity plan.
• Restore points may not include every change made right before an incident.
• Large accounts and high-churn workloads may require custom backup strategies.

Customer Best Practices

• Keep independent off-site backups for critical websites and databases.
• Test restore procedures regularly to confirm data integrity and timing.
• Store copies of custom code, media, and environment configs outside production.
• Use strong access controls and 2FA to reduce data loss from account compromise.

Recovery Support

When a recovery event occurs, contact support with account ID, affected service, and your preferred restore timestamp. Our team will guide you through available options and expected recovery timelines.

RPO & RTO Guidance

Recovery Point Objective (RPO) and Recovery Time Objective (RTO) depend on plan type, incident scope, and data volume. For enterprise workloads, request a custom backup and DR architecture before deployment.